Sprint 0 (Inception)
Sprint 1
9 November to 16 November
Things we learnt:
- “Customise this dataset” performed better than "review topics"
- Users need meta data earlier in the process
- Not all users are familier with all file types
Sprint 2
16 November to 23 November
Things we learnt:
- Wording and labels are really important
- Users need supporting information for context
- ZIP folders can cause problems
Sprint 3
23 November to 7 December
Things we learnt:
- Geography is hard
- Nested lists are probably the most complex pattern to solve
- Users want to "search first"
Sprint 4
7 December to 21 December
Things we learnt:
- Some users really like our old websites
- Generating custom data downloads might take a long time
- Analytics suggests people search by city
- Recruiting users for research is hard
Sprint 5
5 January to 18 January
Things we learnt:
- We should respond to the user within one second
- “Users find some spreadsheets difficult to navigate” – contact centre
- Some users expect locations to be ordered alphabetically
- Nobody knows what special aggregate means
Sprint 6
18 January to 1 February
Things we learnt:
- Users find 14px font size too small
- Users expect Cancel button to take them back to the start
- “I like to know what [geographic] levels are available on the dataset page”
- Users expect to be shown their previous selections first when updating a customisation
- Research suggests a unified pattern for nested lists and geographic hierarchies will work
Sprint 7
1 February to 14 February
Things we learnt:
Sprint 8
15 February to 28 February
Things we learnt:
- Each dataset file presents its own challenges
- Path to customisation process is not clear
- “Customise” sounds like hard work to users
- Users need metadata on the date selector pattern
- CSV download: “Headings are meaningless”
- CSV download: “What does observation mean?”
- CSV download: we need to test with Excel next time
Sprint 9
1 March to 14 March
Things we learnt:
- Users are attracted to big green buttons
- Research shows "filter" is a better word than "customise"
Sprint 10 – Last full sprint :(
15 March to 28 March
Things we learnt:
- Users are still confused by the download screen
- Users expect the download file to have better formatting
- Button labels need to be descriptive, "next" isn't clear enough
- Users prefer continual confirmation of thier selections
Beta
See what we're doing for the Customise My Data Beta.
