Health Insight Survey dashboard

Community health services

Click here to view a list of questions

Q64: Are you waiting to receive care, treatment or advice from one of the following NHS community health services?
Q65: While waiting for your first appointment to receive care, treatment or advice from the [NHS community health service], have you been told about any of the following?
Q66: Overall, how satisfied or dissatisfied are you with the communication about your wait for the [NHS community health service]?
Q67: Overall, how satisfied or dissatisfied are you with the length of time you have been waiting for the [NHS community health service]?
Q57: In the last 28 days, did you have an appointment with one of these NHS community health services?
Q58: Overall, how would you describe your experience at your last appointment with the [NHS community health service]?

Click here to view the data used in this dashboard

Are you waiting to receive care, treatment or advice from one of the following NHS community health services? If you are waiting for more than one community health service, think about the one that is most important to you. Include waiting to receive care, treatment or advice about how to manage your condition. Exclude waiting for a follow-up appointment.

This question was asked to: All respondents

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

While waiting for your first appointment to receive care, treatment or advice from the [NHS community health service], have you been told about any of the following?

This question was asked to: Respondents who are waiting to receive care, treatment or advice from an NHS community health service?

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Overall, how satisfied or dissatisfied are you with the communication about your wait for the [NHS community health service]?

This question was asked to: Respondents who are waiting to receive care, treatment or advice from an NHS community health service?

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Overall, how satisfied or dissatisfied are you with the length of time you have been waiting for the [NHS community health service]?

This question was asked to: Respondents who are waiting to receive care, treatment or advice from an NHS community health service?

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

In the last 28 days, did you have an appointment with one of these NHS community health services? This could be in person, including a visit to your home, or on the phone. If you had more than one appointment in the last 28 days, select the most recent one. Exclude GP appointments, calls to 111, or visits to Accident and Emergency departments.

This question was asked to: All respondents

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Overall, how would you describe your experience at your last appointment with the [NHS community health service]?

This question was asked to: Respondents who had an appointment with an NHS community service in the last 28 days

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.