Health Insight Survey dashboard

GP access

Click here to view a list of questions

Q2: In the last 28 days, have you tried to contact your GP practice for yourself or someone else in your household?
Q3: Thinking of the last time you tried to contact your GP practice, who was it for?
Q47: What was your main reason for trying to contact your GP practice?
Q4: Thinking of the last time you tried to contact your GP practice, did you manage to make contact with them?
Q5: Thinking of the last time you contacted your GP practice, how did you make contact?
Q6: How easy or difficult was it to make contact with your GP practice?
Q7: What did you do when you could not make contact with your GP practice?
Q8: Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with?
Q9: Thinking of the last time you made contact with your GP practice, what did you understand the next step would be? What did your GP practice ask you to do?
Q41: Were you asked if you wanted a face-to-face appointment?
Q11: Thinking of the appointment or call back you were given by your GP practice, when was it booked for?
Q13: Considering the nature of your request, how reasonable or unreasonable was the waiting time between your request and your call back or appointment?
Q14: Overall, how would you describe your experience of your GP practice?
Q15: Overall, how would you describe your experience of your GP practice? (For those with a long-term health condition)
Q16: Over the last 12 months, how do you think the service provided by your GP practice has changed?

Click here to view the data used in this dashboard

In the last 28 days, have you tried to contact your GP practice for yourself or someone else in your household? This could be in person, on the phone or online. Include contact that was made for appointments, prescriptions, and other requests.

This question was asked to: All respondents

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Thinking of the last time you tried to contact your GP practice, who was it for?

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

What was your main reason for trying to contact your GP practice?

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Thinking of the last time you tried to contact your GP practice, did you manage to make contact with them?   This could be in person, on the phone or online.   

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

How easy or difficult was it to make contact with your GP practice?  

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

What did you do when you could not make contact with your GP practice?

This question was asked to: Respondents who did not manage to make contact with their GP practice

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with? This could be advice given on the day or the scheduling of a call back or appointment.

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Thinking of the last time you made contact with your GP practice, what did you understand the next step would be? What did your GP practice ask you to do?

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Were you asked if you wanted a face-to-face appointment?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Thinking of the appointment or call back you were given by your GP practice, when was it booked for?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Considering the nature of your request, how reasonable or unreasonable was the waiting time between your request and your call back or appointment?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Overall, how would you describe your experience of your GP practice?

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Overall, how would you describe your experience of your GP practice? (For those with a long-term health condition)

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days and who have a long term health condition or illness

Data for this question have not been visualised by demographic breakdown. This is due to there being too many variables to be able to concisely visualise the data. However, these estimates are available in our data tables.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Over the last 12 months, how do you think the service provided by your GP practice has changed?

This question was asked to: All respondents

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14 and 17. Data should be examined over multiple time points to determine if a real trend exists.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.


The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.