Health Insight Survey dashboard

Time series

Click here to view a list of questions

Q5: Thinking of the last time you contacted your GP practice, how did you make contact?
Q6: How easy or difficult was it to make contact with your GP practice?
Q8: Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with?
Q16: Over the last 12 months, how do you think the service provided by your GP practice has changed?
Q62: Were you able to see or speak to your preferred healthcare professional?
Q14: Overall, how would you describe your experience of your GP practice?
Q21: When you were referred by your GP practice to see a specialist, were you offered a choice of hospital?
Q19: How satisfied or dissatisfied are you with the communication about your [NHS hospital] wait?
Q25: How satisfied or dissatisfied were you with the NHS dental care you received?
Q34: How satisfied or dissatisfied were you with the most recent NHS service you received at a pharmacy?
Q35: In the last 28 days, have you had any problems getting an NHS prescription at a pharmacy?
Q58: Overall, how would you describe your experience at your last appointment with the [NHS community health service]?

Click here to view the data used in this dashboard

This page contains a subset of survey questions, which have been selected based on policy relevance.

Changes over time should be interpreted with caution, particularly as new participants were added to the survey in Waves 14, 17, 21 and 25. Data should be examined over multiple time points to determine if a real trend exists.

Thinking of the last time you contacted your GP practice, how did you make contact? If you tried multiple methods of contact, select the one that was successful. 

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

From wave 19, the data for this question was analysed by reason for making contact.

The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Data for the Health Insight Survey are collected during a 22-day period every 4 weeks. Each survey window is referred to as a wave. Please note that data collected within the survey window can refer to experiences up to 28 days prior to an individual responding to the survey.

How easy or difficult was it to make contact with your GP practice?  

Question asked to: Respondents who successfully made contact with their GP practice in the last 28 days.

Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with? This could be advice given on the day or the scheduling of a call back or appointment.

Question asked to: Respondents who successfully made contact with their GP practice in the last 28 days.

Please note that from wave 13 the response options ‘Then and there’ and ‘Later on the same day’ have been combined.

Over the last 12 months, how do you think the service provided by your GP practice has changed?

Question asked to: All respondents.

From wave 13, the data displayed include a new response option.

Were you able to see or speak to your preferred healthcare professional? A preferred healthcare professional could be a nurse or doctor who understands your health issues better than others.

Denominator: number who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional, excluding those who did not need to see or speak to their preferred healthcare professional.
Question asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional.

Please note that data shown up to wave 12 are from the historical Q44 series, which is the closest comparison to the new Q62. From wave 13, the data displayed include a new question routing and a new response option.

Overall, how would you describe your experience of your GP practice?

Question asked to: Respondents who tried to contact their GP practice in the last 28 days.

When you were referred by your GP practice to see a specialist, were you offered a choice of hospital?

Question asked to: Respondents who had been referred by their GP to see a specialist in the last 28 days.

How satisfied or dissatisfied are you with the communication about your wait?

Question was asked to: Respondents who are on an NHS hospital waiting list.

From wave 13, the question was rephrased to include more neutral language.

How satisfied or dissatisfied were you with the NHS dental care you received?

Question asked to: Respondents who had an NHS dental appointment less than 1 month ago.

How satisfied or dissatisfied were you with the most recent NHS service you received at a pharmacy?

This question was asked to: Respondents who have used NHS services at a pharmacy in the last 28 days

In the last 28 days, have you had any problems getting an NHS prescription at a pharmacy?

Question asked to: Respondents who have used prescription services at a pharmacy in the last 28 days.

Overall, how would you describe your experience at your last appointment with the [NHS community health service]?

This question was asked to: Respondents who had an appointment with an NHS community service in the last 28 days

From wave 18, the response option ‘Speech and language therapy service’ was removed and ‘Weight management service’ was added.

Note, at least one of the denominator groups had fewer than 100 responses to the question, for at least one response period displayed.